Complaints

 

We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;

Email:  mail@myadroit.com.au

Telephone:  03 5221 6644

Or in writing to the following address, please mark the envelope “Notice of Complaint”

Adroit Insurance and Risk Pty Ltd
PO Box 1839
Geelong
Vic 3220

We subscribe to Insurance Brokers Code of Practice and the Financial Ombudsman Service Australia (FOS) Ltd (FOS), a free customer service. With effect from 1 November 2018 FOS will be replaced by the Australian Financial Complaints Authority (AFCA).  If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to FOS or AFCA to assist in making an independent assessment of your issue(s).

  • with the Financial Ombudsman Service Australia if lodged before 1 November 2018:
  • Online: fos.org.au
  • Email: info@fos.org.au
  • Phone: 1800 367 287
  • Mail: Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001; or

 

  • with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC