Complaints

If you have any complaints about the service provided to you, please take the following steps:
Please tell us about your complaint by contacting us on the below details;

Once we receive your Notice of Complaint, we will try our best to resolve the matter quickly and fairly. If your complaint is not satisfactorily resolved within 24 hours, the matter will be internally escalated to our Complaints Officer. Please note, our best business practice is to resolve your complaint within 20 business days, however if the complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Financial Ombudsman Service Australia (FOS). We will provide you with further details about FOS upon lodging your dispute with us, or at any time upon your request.

Email: mail@myadroit.com.au
Telephone: 03 5221 6644
Mail: Please mark the envelope “Notice of Complaint” and send to the following address;

Adroit Insurance and Risk Pty Ltd
PO Box 1839
Geelong
Vic 3220